Have you faced the problem how to take a screenshot of a drop down menu in IT system? Everything is easy if you know it. Taking the screenshots is very easy, but not when it comes to drop down menu. I have realised when I was documenting one project. Here is the solution.
Customer experience management (CEM or CXM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle.
Customer experience management (CXM) is the management of customer interactions through each physical and digital touchpoint in order to deliver personalized experiences